• Participate in the out of hours On Call rota to support the care workers in the community
• Cover any adhoc care visits in cases of absence and sickness
• To produce consistent, weekly rotas and provide Care workers in a timely manner
• To answer the telephone promptly dealing with any enquiries or queries and professionally
• To ensure any changes to service users or care workers’ needs and availability is communicated to all relevant parties effectively
• To ensure complaints and care workers feedback and enquiries are logged promptly and accurately
• To record all new care workers and service users on the system
• Ability to identify and match the suitable care workers for each package
• To monitor and record care workers holiday, sickness, and absences International Applicants
• Full Care Worker training
• Accommodation for the first month in the UK